Privacy Policy

At PINEA DEL DUERO, we believe in the importance of protecting the privacy of our customers, suppliers and friends. We are committed to transparency in our policies and actions regarding personal data. Therefore, we invite you to read our privacy policy and to suggest any improvement you consider necessary to guarantee the protection of your rights.

Identity of the data controller

Owner: BODEGAS PINEA DEL DUERO S.L., hereinafter “PINEA DEL DUERO” or “the company”.
Address: C/ REGALADO 15, 2º, 47002, Valladolid
VAT NUMBER: B47762570
Register: Mercantile Register of Valladolid, Volume 1513, Folio 80, Page VA-28766, 1st Inscription.
Web site: www.pinea.wine
Contact e-mail: info@pinea.wine

Purpose of the treatments

PINEA DEL DUERO collects personal data for various purposes. Firstly, to manage your purchases and ensure that your shopping experience is as satisfactory as possible, adapting our website and commercial mailings to your real interests. We also use your data to answer your queries, register your user account, remind you of the products in your shopping cart, access your purchase history, manage exchanges or returns, and keep you informed about news, discounts or promotions.

Contact information: When you contact us, we collect your contact details. This data may include your name, postal addresses, telephone numbers, and email addresses, as well as details of your social media profiles (for example, we obtain your Facebook ID, if you contact us through Facebook).

Purchase Data: When you make a purchase, we collect purchase information. Purchase data may include the following information, depending on the type of sale and the status of the process:

Channel

Order number

Details of items purchased

Details of payment method used

Delivery and billing addresses

Direct messages and communications related to the purchase

Delivery status, e.g. e.g., “order delivered”.

Return status, e.g. e.g., “Completed”.

Details of service providers involved in the execution of the contract (e.g., parcel service provider shipping numbers)

Payment Details: We offer you the usual payment methods in e-commerce, such as credit cards and PayPal, and others to be developed.

The payment details are, for example:

Billing addresses

Credit card information

For the execution of the payment we collect the payment data you have provided, transferring to our payment service providers only the data necessary for processing.

Data relating to your use of the website: When you interact with our website, we collect information that tells us which products you are interested in. The use of this information is governed by our Cookie Policy.

Geolocation data: we collect location data derived from your device’s IP address, only down to the locality level. This address cannot be used to identify your Internet connection or device.

We use this geolocation system to detect fraud and/or suspicious orders.

Social Networks: Pinea del Duero maintains profiles on several social networks. In addition, our services may incorporate social networking features. For example, messaging services or so-called social plugins. On our corporate social networks, we publish and share content, offers and product recommendations. With each interaction, social network operators record your usage behavior with cookies and similar technologies. The social network operators may consult anonymous general statistics on the interests and demographic characteristics (such as age, gender, region) of the fanpage’s audience. If you use social networks, social network operators determine the nature, scope and purposes of data processing on social networks.

Currently, we use the Meta messaging service (Facebook, Instagram and WhatsApp Business) and the plugins of the following social networks: Facebook, Instagram and Youtube, but we could include others.

These social networks have their own privacy policies, which will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to make sure you are comfortable with how your personal information is collected and shared.

Legitimation

In PINEA DEL DUERO we use your data for several reasons: mainly, to comply with the purchase contract that is established when making a purchase. In other cases, due to legal obligations (such as the issuance of invoices or compliance with tax obligations). In addition, in some cases, we do so based on our legitimate interest in providing you with a satisfactory shopping experience, resolving your questions or inquiries, or because you have given your express consent to receive news and discounts through our newsletter or other means of communication.

Do we share your data?

In PINEA DEL DUERO we only share your personal data with companies that provide us with complementary services to manage our business relationship with you, such as transportation companies, payment platforms and digital communication services companies. We do not sell or trade your personal information, nor do we transfer it without your knowledge and consent. We will only share your information when required to do so by law or by judicial or administrative authorities.

Confidentiality and duty of secrecy in the processing of your data

We require the same confidentiality to third party companies involved in the process of data processing that we impose on ourselves in PINEA DEL DUERO. Any PINEA DEL DUERO employee must maintain the confidentiality of personal data to which he/she has access in the course of his/her duties. The duty of secrecy applies to management bodies, employees hired under the labor regime and professionals rendering services under the commercial regime. It also applies to suppliers of goods and services, to processors and their employees, and to those to whom the processor subcontracts and their employees. This duty of secrecy persists even after the termination of employment or business relationships with PINEA DEL DUERO.

Data security

PINEA DEL DUERO has implemented systems, communication infrastructures and security measures in accordance with the Personal Data Protection regulations. We have also adopted logical, physical, organizational and contractual measures to prevent unauthorized access, destruction, modification, reproduction, disclosure, transmission or reuse of the data. However, please note that when you provide personal information online, there is always a risk that third parties, outside of our control, may intercept and use this information. Despite our efforts to protect personal information and privacy, we cannot guarantee the complete security of the information you disclose online, and this is at your own risk.

We ask you to make sure you provide accurate data to ensure the smooth running of our relationship.

Data of minors

The services offered by PINEA DEL DUERO are intended for persons of legal age according to Spanish legislation. We assume that individuals who provide data through our channels, such as email or web forms, are of legal age. Because we are concerned about the safety of minors, we will reject any registration by minors who attempt to register and will inform them that we do not accept registrations from minors. We recommend that parents and guardians regularly supervise their children’s use of e-mail and other online activities.

We respect your rights

The Personal Data Protection legislation grants you several rights that you can exercise at any time. These rights include access to your personal data, rectification of outdated or incorrect data, opposition to certain processing, restriction of processing or deletion of your data if you no longer wish us to process it, as well as portability of your data where technically possible. You also have the option to revoke your consent. It is important to note that some legal obligations may prevent us from temporarily fulfilling your requests, and we will inform you if that happens.

To exercise your rights, you may contact us in writing at the following address:

C/ REGALADO, 15, 2º, 47002, Valladolid

You can also contact the data protection authority in your country by clicking on the following link:

https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
In Spain, the data protection authority is the Spanish Data Protection Agency (www.aepd.es).

Sending commercial information by any means, including electronic means.

If you have agreed to receive information about the activities of PINEA DEL DUERO in any of the forms on our website, or have not expressed objection to this treatment, we inform you that we will use your personal data to keep you informed about our activities. This is based on our legitimate interest if we believe there is a legal relationship with you, or on your consent by checking the box to accept this Privacy Policy, provided that there is no legal relationship with you.

We also inform you that we will keep your data as long as the legal relationship with you is maintained and you do not object to receive information, or until you revoke your consent, without prejudice to its conservation while legal obligations apply to PINEA DEL DUERO.

If the legal basis is our legitimate interest, you can object to the processing of your data for these purposes at any time by sending an email to info@pinea.wine.

Contact

If you have completed the contact form on our website, we inform you that your personal data provided will be processed to respond to your inquiry. This is based on your consent by completing and submitting the form, as well as by checking the box to accept this Privacy Policy.

Your personal data will be processed for the time necessary to fulfill your request, as long as you do not revoke your consent or exercise your rights of opposition or deletion, without prejudice to its conservation while legal obligations apply to PINEA DEL DUERO.

Buy

If you have completed the purchase form on our website, we inform you that your personal data provided will be processed to offer you our services for the purchase of PINEA DEL DUERO products. This is based on your consent by completing and submitting the purchase form, as well as by checking the box to accept the Privacy Policy and the general terms and conditions.

We also inform you that, in order to purchase alcoholic beverages on our website, you must meet the minimum legal age required to purchase alcohol. By checking the box on the purchase form that states this, you declare that you meet the minimum age requirement.

Your personal data will be processed for as long as the legal relationship with you is maintained, until you revoke your consent or exercise your rights of opposition or deletion, without prejudice to its conservation while legal obligations apply to PINEA DEL DUERO.

Subscription to our Wine Allocation

By subscribing to our Wine Allocation program, you agree and consent that your personal data will be shared with VinConnect, our partner in charge of managing transactions and logistics in the United States. VinConnect is a company that manages direct-to-consumer programs on behalf of more than 85 top-tier international wineries, ensuring efficient and secure handling of your orders and delivery of our products. In addition, by signing up, you agree to receive direct communications from VinConnect. These communications will be related to priority access to PINEA wines, invitations to exclusive tastings, and other news of interest related to our winery.

Use of cookies

For information on the use of cookies, please visit our cookie policy page .

Data security

PINEA DEL DUERO has implemented appropriate technical and organizational measures to ensure an appropriate level of security in our workplaces, premises, systems and communication infrastructures.

We have adopted logical, physical, organizational, contractual, etc., measures to prevent unauthorized access by third parties to your data, as well as the destruction, modification, reproduction, disclosure, transmission or reuse of the same.

Despite our efforts to protect your personal information and privacy, we cannot guarantee the complete security of any information you disclose online, and this responsibility rests with you as the user.

Validity and modification of the privacy policy

Our Privacy Policy is effective as of the date of its publication on our website, and you may save and/or reproduce it for your reference.

This Policy may be modified due to changes in current legislation, court decisions, jurisprudential changes or changes in the business strategy of PINEA DEL DUERO. Relationships established prior to any change will be governed by the rules in effect at the time you accessed our website to establish them.